Technical Support Representative

We are looking for a Technical Customer Support Representative who wants to work closely with customers and help them achieve success with our platform. You will be responsible for engaging with our customer on our help portal, running our customer support, and producing onboarding and training materials.

If you are familiar with technical concepts and enjoy learning about the details of how technology works — please, fill the form.
* Note: We will only contact candidates who meet vacancy requirements the best.

REQUIREMENTS

You should apply if:

• You love working with customers and get energized by interacting with them
• You have a deep interest in technology, have a background of working/tinkering with software, and are keen to learn more about technical concepts like API and scriptig
• You communicate clearly, both in writing and orally
• You have a positive, can-do outlook, and you always strive to be the best version of yourself
• You want to work with a growing startupa
• You have at least Upper-Intermediate English level

WILL BE A PLUS

• Ability to write technical documentation
• Experience with eCommerce (Shopify, Magento, Prestashop), Content Management Systems technologies (Webflow, Strikingly, WordPress), or subscription management and payment technologies (Stripe, GoCardless, Zuora)
• An interest in learning how to code.

RESPONSIBILITIES

• Answer to customer queries via email
• Train marketers, administrators, or IT users to use or administer our software
• Troubleshoot incidents, reproduce bugs, read error logs, understand root causes, and suggest workaround or fixes to customers
• Improve our self-help customer portal documentation, making sure it stays up-to-date with our product roadmap
• Be the voice of the customer to influence the product roadmap
• Keep track of new features and educate our customers on them

As you grow into the role, you could also expand your responsibilities:

• Be able to guide customers with API implementation
• Support the technical delivery and implementation of our product
• Run or write simple scripts and code to perform bulk actions

ABOUT PROJECT

Limio is changing the way companies manage the subscriber experience. The subscription economy is exploding: 58 millions British people subscribe to services, be it Spotify, Amazon Prime, HelloFresh, ZipCar or the Economist. We’re building a Subscription Commerce Platform to help businesses sell subscription products with more agility, speed, and flexibility.

PROJECT TEAM

The team consists of 12 members from the client side.

WORK SCHEDULE

Full-time working day (Lviv or remote), flexible working hours.

INTERVIEW STAGES

• Pre-screen with Recruiter
• Interview with Recruiter and Technical interviewer
• Call with the client

OUR BENEFITS

• Work from anywhere (fully remotely or in our office)
• Paid vacations and sick-leaves, additional days-off, relocation bonus
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv based on DOU rating